- very limited shipping to Australia
- no longer shipping to Europe or the UK
- ongoing phone issues
- call or email before visiting the store
- some deliveries still taking longer than normal
- special orders may be delayed
18 Sep 2021: Very Limited Shipping to Australia
The U.S. Postal Service has suspended most service to Australia, including both first-class package service and priority mail international, "due to unavailability of transportation." More expensive options might be available. I suggest asking for a shipping quote if you place an order from Australia. This will let you approve the shipping charge before I charge you for the order, or cancel the order if the shipping is too expensive or unavailable.
July 2021: No Longer Shipping to Europe or the UK
Due to changes in customs procedures, I can no longer ship to Europe or the UK.
The rules have changed so that I would need to collect VAT and provide much more detailed information on customs forms. There are no exceptions for businesses like mine that only have a small amount of sales, and the cost of submitting the VAT from the US is more than I make from those sales.
I will accept payment from European or UK billing addresses, if you have a way to get packages delivered on from the US.
Ongoing Phone Issues
We have had a lot of problems with our phone service recently. If your call disconnects after 1 ring, or rings forever without an answer, please use the contact form to email me, or send a message through facebook. Sometimes we can make calls but not receive them, so it's not obvious on our end there's a problem.
Shop by Appointment
We live next to the store, so are usually around during business hours, but there are times when we have doctors appointments or need to make trips into town during the day. Please call or email beforehand to make sure I will be here and am not expecting other people at the store.
I am still seeing some USPS delays. USPS has extended their expected delivery times by a couple days, "due to limited transportation availability as a result of the Coronavirus (COVID-19) pandemic," but some delays are longer. Delays vary greatly depending on how packages are routed.
I will send you a tracking number when the package is mailed, which you can check on the USPS website. If you don't have the tracking number, USPS informed delivery may be available in your area and will tell you about all the packages coming to your address - mine will generally show up as Stamps.com packages from Dillwyn, VA.
Some of my suppliers are operating with reduced staff, and they are also coping with the same shipping delays as everyone else. So special ordering yarn may take a bit longer than usual. Inventory counts are now displayed for all yarn — the numbers in the computer don't always match what's on the shelf, but should be pretty close.