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- no longer shipping to the UK
- some deliveries still taking longer than normal
- call or email before visiting the store
- special orders may be delayed
- ongoing phone issues
Jan 2021: No Longer Shipping to the UK
Due to changes in UK customs procedures, I can no longer ship to the UK.
The UK now requires retailers to collect VAT on all goods shipped to the UK. There are no exceptions for businesses like mine that only have a small amount of sales to the UK, and I do not see an easy inexpensive way to meet the requirements from the US. Until this changes, I will no longer be able to ship to the UK.
USPS Delays
I am still seeing some USPS delays. USPS has extended their expected delivery times by a couple days, "due to limited transportation availability as a result of the Coronavirus (COVID-19) pandemic," but some delays are longer. Delays vary greatly depending on how packages are routed.
I will send you a tracking number when the package is mailed, which you can check on the USPS website. If you don't have the tracking number, USPS informed delivery may be available in your area and will tell you about all the packages coming to your address - mine will generally show up as Stamps.com packages from Dillwyn, VA.
Shop by Appointment
We live next to the store, so are usually around during business hours, but there are times when we have doctors appointments or need to make trips into town during the day. Please call or email beforehand to make sure I will be here and am not expecting other people at the store.
You may be asked to wear a mask while in the store.
Special Orders
Some of my suppliers are operating with reduced staff, and they are also coping with the same shipping delays as everyone else. So special ordering yarn may take a bit longer than usual. Inventory counts are now displayed for all yarn — the numbers in the computer don't always match what's on the shelf, but should be pretty close.
Ongoing Phone Issues
We have had a lot of problems with our phone service recently. If your call disconnects after 1 ring, or rings forever without an answer, please use the contact form to email me, or send a message through facebook. Sometimes we can make calls but not receive them, so it's not obvious on our end there's a problem.
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