If you are interested in ordering a product shown on this site, you can place the order using our shopping cart, or you can call, mail, or e-mail your order information. Make sure that you leave a phone number where you can be reached if you phone or write.
You should receive an e-mail within 24 hours confirming the availability of the items you have ordered. I will also notify you when your order has been shipped. If you do not receive these emails, please call to confirm we received your order.
Please note that we can not completely control the snippets of text that appear in Google and other search results. I will only honor the prices that appear on our pages.
Prices of preorders or special orders may occasionally be shown as $0.00 - TBD or please inquire. For these, you will be charged the retail price when I find out what it is.
- All orders ship via U.S. Postal Service (USPS) or Global Post. Orders received after 2:00pm ET Fridays most likely will not ship until Monday.
- Minimum shipping/handling charge for orders of physical goods:
- US East — $5.50
- US West — $6.00
- Canada/Mexico — $13.50
- Rest of World — $14.50
- Shipping charged at cost, subject to the minimum charge above.
Actual shipping costs may be more than estimates shown during checkout. To get the exact shipping cost before you are charged, select the Send Quote shipping option during checkout (recommended for international orders).
- Orders over $75.00 automatically sent insured.
Insurance only covers the cost of goods, not the shipping charges. If a package is lost, I will not refund the shipping charges unless it was lost due to my error.
USPS or an authorized postage service such as Endicia is used to generate most shipping labels and postage.
- Your shipping address, phone number, and email address are supplied to the postage service to generate the label.
- You should receive an shipping notification email from the postage service or from a yarnbarn email account.
- Notifications from USPS may identify these packages as from "Stamps.com" in Dillwyn, VA.
Explanation of Shipping Options During Checkout
I accept Visa, MasterCard, American Express, or Discover credit and debit cards through the online shopping cart. Your card is not charged until I am ready to ship your order.
I process credit/debit card payments through chargeanywhere.com. In order to do this, your billing address and credit card details are supplied to chargeanywhere.com. By default, you will receive an email receipt from when I process the card that will show the exact amount charged. This email is the equivalent of the paper receipt you would get in our store. You do not need to respond to the email. If you do not wish to receive this receipt, uncheck the box labeled "Email receipt when card charged" during checkout.
Note that your bank may have restrictions on the use of a debit card. They can not be used for foreign sales and may have a daily limit. I can not tell whether you are using a debit card, so please take the time to learn what your restrictions are.
If I have a problem processing your card, I will contact you via email - usually this is to double-check the expiration date and/or CVV2 code.
I will never ask you to send photocopies of your credit card or personal identification such as a driver's license or passport. If you have any questions whether an email asking for information is really from me, please call.
I have been having trouble getting charges to go through on credit/debit cards issued by Chase. If your credit/debit card is issued by Chase, you may want to use the Paypal Invoice option.
If you choose this option, I will send an invoice using Paypal to the email address given in your billing information. The invoice will not be sent until I have a package ready to ship. The amount invoiced will include the shipping charges as described above. I will not ship your order until I have received payment from Paypal.
If I do not receive payment of the invoice within a week's time, your order will be canceled and items returned to our inventory.
If you need to return items for any reason, please contact me. I will issue a store credit or refund when I receive the returned items. Unless you are returning items due to our error, I do not refund shipping costs and there will be a 4% restocking charge for refunds.
Gift certificates, sale items, knitting needles, books, magazines, and patterns can not be returned. In the rare case a book, magazine or pattern has missing or illegible pages, please contact me to see if I can replace the item or pages.
All returned items must be in resalable condition. Yarn must be unused and in the original packaging.