The Yarn Barn        5077 Andersonville Rd., Dillwyn, VA  23936        ph. 800.850.6008 or 434.983.1965

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Store Policies

Ordering

If you are interested in ordering a product shown on this site, you can place the order using our shopping cart, or you can call, mail, or e-mail your order information. Make sure that you leave a phone number where you can be reached if you phone or write.

You should receive an e-mail within 24 hours confirming the availability of the items you have ordered. I will also notify you when your order has been shipped. If you do not receive these emails, please call to confirm we received your order.

Online Prices

Please note that we can not completely control the snippets of text that appear in Google and other search results. I will only honor the prices that appear on our pages.

Prices of preorders or special orders may occasionally be shown as $0.00 - TBD or please inquire. For these, you will be charged the retail price when I find out what it is.

Shipping & Handling

  • All orders ship via U.S. Postal Service (USPS) or Global Post. Orders received after 2:00pm ET Fridays most likely will not ship until Monday.
  • Minimum shipping/handling charge for orders of physical goods:
    • US East — $5.00
    • US West — $5.50
    • Canada/Mexico — $13.50
    • Rest of World — $14.50
    The minimum charge helps cover the cost of processing your order and getting it to USPS or Global Post.
  • Shipping charged at cost, subject to the minimum charge above.

    Actual shipping costs may be more than estimates shown during checkout. To get the exact shipping cost before you are charged, select the Send Quote shipping option during checkout (recommended for international orders).

  • Orders over $75.00 automatically sent insured.
  • USPS or an authorized postage service such as Endicia is used to generate most shipping labels and postage.
    • Your shipping address, phone number, and email address are supplied to the postage service to generate the label.
    • You should receive an shipping notification email from the postage service or from a yarnbarn email account.
    • Notifications from USPS may identify these packages as from "Stamps.com" in Dillwyn, VA.

Explanation of Shipping Options During Checkout

Best Way
I choose how to ship your order. If you are paying by credit/debit card, you will not receive an email with the exact shipping charge or order total before I charge your card. Most packages will ship via 1st class (up to 13oz.) or priority mail. Some very heavy or bulky packages will ship parcel post.
Send Quote
I will send you an email with the costs of the various shipping options when your order is ready to ship.

Your order will not be sent until you accept the shipping charges by replying to my email. If prices are quoted for multiple shipping options, be sure to specify the option you want, to avoid another round of emails.

If you do not receive an email from me with either a shipping quote or information about product availability within 1 business day of your order, please contact me.

No Shipping Required
Your order only contains downloadable patterns or emailed gift certificates. There is no shipping/handling charge.
Options in the United States
  • 1st Class Mail — 2–3 business day delivery for packages up to 13oz.
  • Priority Mail — 1–3 business day delivery, depending on destination
Options outside the United States

All packages to destinations outside the United States are now sent via Global Post.

This is a service where I send packages to a collection point in the US, then they are bundled and shipped to other countries by Global Post for customs clearance. Once customs are cleared, the local post office delivers your package.

I do not collect any taxes (VAT) or customs duties owed on international shipments. You may need to pay these before your package will be delivered.

Payment Options

Credit Cards

I accept Visa, MasterCard, American Express, or Discover credit and debit cards through the online shopping cart. Your card is not charged until I am ready to ship your order.

I process credit/debit card payments through chargeanywhere.com. In order to do this, your billing address and credit card details are supplied to chargeanywhere.com. By default, you will receive an email receipt from when I process the card that will show the exact amount charged. This email is the equivalent of the paper receipt you would get in our store. You do not need to respond to the email. If you do not wish to receive this receipt, uncheck the box labeled "Email receipt when card charged" during checkout.

Note that your bank may have restrictions on the use of a debit card. They can not be used for foreign sales and may have a daily limit. I can not tell whether you are using a debit card, so please take the time to learn what your restrictions are.

If I have a problem processing your card, I will contact you via email - usually this is to double-check the expiration date and/or CVV2 code.

I will never ask you to send photocopies of your credit card or personal identification such as a driver's license or passport. If you have any questions whether an email asking for information is really from me, please call.

I have been having trouble getting charges to go through on credit/debit cards issued by Chase. If your credit/debit card is issued by Chase, you may want to use the Paypal Invoice option.

Paypal Invoices

If you choose this option, I will send an invoice using Paypal to the email address given in your billing information. The invoice will not be sent until I have a package ready to ship. The amount invoiced will include the shipping charges as described above. I will not ship your order until I have received payment from Paypal.

If I do not receive payment of the invoice within a week's time, your order will be canceled and items returned to our inventory.

Returns

If you need to return items for any reason, please contact me. I will issue a store credit or refund when I receive the returned items. Unless you are returning items due to our error, I do not refund shipping costs and there will be a 4% restocking charge for refunds.

Gift certificates, sale items, knitting needles, books, magazines, and patterns can not be returned. In the rare case a book, magazine or pattern has missing or illegible pages, please contact me to see if I can replace the item or pages.

All returned items must be in resalable condition. Yarn must be unused and in the original packaging.