If you are interested in ordering a product shown on this site, you can place the order using our shopping cart, or you can call, mail, or e-mail your order information. Make sure that you leave a phone number where you can be reached if you phone or write.
You should receive an e-mail within 24 hours confirming the availability of the items you have ordered. We will also notify you when your order has been shipped. If you do not receive these emails, please call us to confirm we received your order.
Please note that we can not completely control the snippets of text that appear in Google and other search results. We will only honor the prices that appear on our pages.
Prices of preorders or special orders may occasionally be shown as $0.00 - TBD or please inquire. For these, you will be charged the retail price when we find out what it is.
We ship your order via the U.S. Postal Service (USPS). We are not able to ship via FedEx or UPS.
Shipping is charged at cost, subject to a $4.50 minimum for the US, $8.00 for Canada/Mexico, and $12.00 for all other countries. We do not have a handling charge. US orders over $75.00 are automatically sent insured. Uninsured orders are sent at YOUR risk.
Because we calculate the exact shipping costs when your order is packed for shipping, the exact costs can not be shown during online order processing. ACTUAL SHIPPING COST MAY BE HIGHER than the shipping costs shown during Checkout, which are based on an estimated package size/weight.
Explanation of Shipping Options During Checkout
Best Way: If you select this option, we will choose how to ship your order. If you are paying by credit/debit card, you will NOT receive an email with the exact shipping charge or order total before we charge your card. Most packages will ship via 1st class (up to 13 oz.) or priority mail. Some very heavy or bulky packages will ship parcel post.
Send Quote: If you select this option, we will send you an email with the costs of the various shipping options when your order is ready to ship. Your order will not be sent until you okay the shipping charges. If prices are quoted for multiple shipping options, be sure to specify the option you want, to avoid another round of emails. If you do not receive an email from us with either a shipping quote or information about product availability within 1 business day of your order, please contact us.
No Shipping Required: This option is valid only if your order consists entirely of things that don't need to be shipped (downloaded Amplitudes/Maltitudes patterns, emailed gift certificates, knitting retreat registrations, etc.). In this case, there is no minimum shipping charge.
Options in the United States: We can ship your order
- 1st Class Mail (up to 13 oz.)
- Priority Mail
Due to the pickup time at our post office, we can not offer Express Mail. ACTUAL COSTS MAY BE HIGHER than the costs shown in the shopping cart, which are based on an estimated package size/weight. The cost of postal insurance is included for orders over $75.00. If you want to know the exact shipping cost before we fulfill & ship your order, please select the "Send Quote" shipping option.
Note: We no longer ship via media mail.
Options outside the United States: We can ship your order
- Uninsured First Class Mail
- Uninsured Priority Mail
- Insured Priority Mail
- Insured Express Mail
ACTUAL COSTS MAY BE HIGHER than the costs shown in the shopping cart, which are based on an estimated package size/weight. Please note that postal insurance is not available for first class international mail. If you want to know the exact shipping cost before we fulfill & ship your order, please select the "Send Quote" shipping option.
We accept Visa, MasterCard, American Express, or Discover credit and debit cards through the online shopping cart. Your card is not charged until we ship your order.
Note that your bank may have restrictions on the use of a debit card. They can not be used for foreign sales and may have a daily limit. We can not tell whether you are using a debit card, so please take the time to learn what your restrictions are.
If we have a problem processing your card, we will contact you via email - usually this is to double-check the expiration date and/or CVV2 code. We will never ask you to send photocopies of your credit card or personal identification such as a driver's license or passport. If you have any questions whether an email asking for information is really from us, please call us.
We have added an option to the shopping cart for you to request a Paypal invoice. If you choose this option, the invoice will be sent to the email address given in your billing information. The invoice will not be sent until we have a package ready to ship. The amount invoiced will include the shipping charges as described above. We will not ship your order until we have received payment from Paypal.
If we do not receive payment of the invoice within a week's time, your order will be canceled and items returned to our inventory.
If you need to return items for any reason, please contact us. We will issue a store credit or refund when we receive the returned items. Unless you are returning items due to our error, we do not refund shipping costs and there will be a 4% restocking charge for refunds.
Gift certificates, sale items, knitting needles, books, magazines, and patterns can not be returned. In the rare case a book, magazine or pattern has missing or illegible pages, please contact us to see if we can replace the item or pages.
All returned items must be in resalable condition. Yarn must be unused and in the original packaging.